Delivery, Returns & Exchange

Delivery

All ordered items are shipped one (1) business day after receiving a cleared payment. eSquareParts offer all the shipping method indicated below.

eSquareParts accommodate order pick-ups but we highly suggest a transaction online.

Domestic Mail Services (US only)

USPS First Class Mail (2 to 7 business days)
USPS Priority Mail (2 to 3 business days)
FedEx Ground (1 to 7 business days)
USPS Express Mail (1 to 3 business days)

International Mail Services

USPS First Class Package Mail Int’l (10 to 20 business days)
USPS Priority Mail Int’l (2 to 14 business days)
USPS Express Mail Int’l (2 to 7 business days)
USPS International Priority Airmail (varies based on the destination)
USPS First Class Mail International (varies based on the destination)

eSquareParts can’t guarantee the exact delivery date for International orders. It may vary depending on your local customs/ local post office regulations. Kindly contact us if you require any further assistance and we will gladly assist you.

Tracking

Some items do not have a tracking number because of shipment guidelines.

All orders with available tracking numbers will be sent out automatically to the buyer’s e-mail address on record. You need to log in to your account to get the tracking number. If you cannot still find your tracking number, you can contact us and ask for assistance.

eSquareParts highly suggest checking the item upon receiving if the packaging is already open or damaged. If not, check the item ordered if it functions as it is supposed to be.

Returns & Exchange Policy

**All return requests are handled on a case-by-case basis.**

– Damage upon arrival
– No longer interested in the item
– Bought the wrong item
– Defective
– Lost in Transit
– Wrong item shipped
– Compatibility Issue

POLICY CHANGES

  • These policies are subject to change at any time without notice.

DEAD ON ARRIVAL (DOA) OR DEFECTIVE ITEM

Customer must send our customer support an email within 24 hours upon receiving the item(s) containing the:

  • An issue with the product,
  • Front and back photo of the shipment box/ packaging
  • the purchased item itself and a photo of the receipt/invoice.

    Only then we can conduct some verification to provide an exchange or refund with our product(s).

eSquareParts will provide a shipping label for item(s) to be returned.

Refund: Full refund will be issued, including the shipping fee.

Exchange: Customer must cooperate with us. We will pay for the shipment of the replacement part.

ITEM NO LONGER NEEDED/PURCHASED BY MISTAKE

Item(s) must be returned with its original packaging. You can choose either to get a refund or to exchange it for another item. Exchanges will only be made once we have received the returned item and processed any additional payment which might be required.

All orders from 7 AM will be processed for shipping in the next 7 AM.

CASE 1: You will get a refund (10% item price deduction ONLY) if you contact us thru our email or hotline before the next 7 AM from the time that you ordered. YES, YOU CAN STILL REFUND THE SHIPPING FEE!

e.g. You ordered at 4 pm. But you want to void that order that you do for some reason. You have to contact us before 7 AM by any means to make that order null and void.

BUT IF YOU FAIL TO DO SO,

CASE 2: Please be informed that the item you ordered has already been processed and shipped at 7 AM. So if you still want a refund, kindly wait for the item/delivery boy to arrive and refuse to accept the package. It will be returned to the sender once you do so. You will get a refund (shipping fee plus 15% item price deduction).

CASE 3: If you already received the package and you want to replace it with another item/refund, kindly email us the following:

  • Front and back photo of the shipment box/ packaging and the purchased item itself.
  • Photo of receipt/invoice.
  • The item that you want to exchange it with. Additional payment might be required.

    Only then we can conduct some verification to provide an exchange or refund with our product(s). For refunds, you will get a refund(shipping fee plus 15% item price deduction). For exchange/replacement, we will provide a shipping label for item(s) to be shipped back to us. All shipping fees subject to this case will be handled by the customer/buyer.

NOTE: ALL TIME SUBJECT TO OUR POLICY WILL DEPEND ON NEW YORK, NY, USA EDT.

All Orders before 7 AM will be processed and shipped immediately at 7 AM.

LOST IN TRANSIT

eSquareParts provide customers the Tracking Number of their ordered product(s) to track/check the current location and of the item. If the item(s) is still not received by the designated time of the arrival, you can contact our customer support for us to trace the item or provide a refund or replacement.

Refund: Full refund will be issued, including shipping fee.

Exchange: eSquareParts will pay for the shipment of the replacement of the lost item part. The customer must provide an alternative address for another shipment.

WRONG ITEM SHIPPED

Customer must send our customer support an email within 24 hours upon receiving the item(s) containing the:

  • The issue with the product
  • Front and back photo of the shipment box/ packaging and the purchased item itself.
  • Photo of receipt/invoice.

    Only then we can conduct some verifications to provide an exchange or refund with our product(s). We will provide a shipping label for item(s) to be returned.

Refund: Full refund will be issued, including the shipping fee.

Exchange: eSquareParts will pay for the shipment of the correct replacement part.

To our valued customers, we promise to let you know the current market quality of any parts you want. If you find that the parts you receive don’t match the quality we promised, we will issue you a full refund.

(Any returning parts should be returned to their original condition as received.)

REQUEST TO CHANGE GUIDELINES

If there are any changes you want to make to your orders, please bear in mind to always contact us immediately.

Order – Email us if you purchased the wrong item and request the correct product so we can alter the order before shipping it. If the item is already processed and in transit, upon arrival of the product(s), the customer can return or refuse the package. Only when we received the wrong item we can take action accordingly.

Address – eSquareParts can only revise your address immediately if the package is not yet en route. For packages already shipped, you can only change their address by contacting the local post office to forward it to your new address.

Name – eSquareParts can also revise the receiver’s name immediately only if the package is not yet en route. For packages already shipped, the buyer can confirm with the receiver whose name is addressed in the package or coordinate with your local post office.

Shipping Method – You can choose your preferred shipping method during your checkout with the product(s).
Place a request in the form on our contact us page if you want us to take you for another Shipping Method or Courier.

Quantity – For every additional quantity of orders that the buyer placed, a corresponding rate applies. Please contact us immediately for the necessary changes to be put in the order.