Delivery, Returns & Exchange

All ordered items are shipped one (1) business day after receiving a cleared payment. We offer all the shipping method indicated below.

Please Note: We accommodate order pick-ups but we highly suggest a transaction online.

Domestic Mail Services (US only)  Estimated Time of Arrival
USPS First Class Mail 2 to 7 business days
USPS Priority Mail 2 to 3 business days
FedEx Ground 1 to 7 business days
 USPS Express Mail  1 to 3 business days
   
International Mail Services    Estimated Time of Arrival
USPS First Class Package Mail Int’l  10 to 20 business days
USPS Priority Mail Int’l  2 to 14 business days
USPS Express Mail Int’l  2 to 7 business days
USPS International Priority Airmail (IPA)  varies based on destination
USPS First Class Mail International  varies based on destination

Note: We can’t guarantee exact delivery date for International orders. It may vary depending on your local customs/ local post office regulations. Kindly contact us if you require any further assistance and we will gladly assist you.

TRACKING

All orders with available tracking number will be sent out automatically to the buyers e-mail address on record. You need to log in to your account to get the tracking number. If you cannot still find your tracking number, you can contact us and ask for assistance.

Note: Some items do not have a tracking number because of shipment guidelines.

We highly suggest checking the item upon receiving if the packaging is already open or damaged. If not, check the item ordered if it functions as it is supposed to be.


RETURNS AND EXCHANGE POLICY

**All return requests are handled on a case-by-case basis.**


– Damage upon arrival
– No longer interested with the item
– Bought wrong item
– Defective
– Lost in Transit
– Wrong item shipped
– Compatibility Issue

POLICY CHANGES

These policies are subject to change at any time without notice.

DEAD ON ARRIVAL (DOA) OR DEFECTIVE ITEM

Customer must send our customer support an email within 24 hours upon receiving the item(s) containing the

  • Issue with the product
  • Front and back photo of the shipment box/ packaging and the purchased item itself.
  • Photo of receipt/invoice.

Only then we can conduct some verification to provide an exchange or refund with our product(s).

We will provide a shipping label for item(s) to be returned back.

NOTE:

Refund: Full refund will be issued, including shipping fee.

Exchange: Customer must cooperate with us. We will pay for the shipment of the replacement part.

 

ITEM NO LONGER NEEDED/PURCHASED BY MISTAKE

Item(s) must be returned with its original packaging. You can choose either to get a refund or to exchange it with another item. Exchanges will only be made once we have received the returned item and processed any additional payment which might be required.

All orders from 7AM will be processed for shipping on the next 7AM.

CASE 1: You will get a refund (10% item price deduction ONLY) if you contacted us thru our email or hotline before the next 7AM from the time that you ordered. YES, YOU CAN STILL REFUND THE SHIPPING FEE!

e.g. You ordered at 4pm. But you want to void that order that you do for some reason. You have to contact us before 7AM by any means to make that order null and void.

BUT IF YOU FAIL TO DO SO,

CASE 2: Please be informed that the item you ordered has already been processed and shipped at 7AM. So if you still want a refund, kindly wait for the item/delivery boy to arrive and refuse to accept the package. It will be returned to sender once you do so. You will get a refund (shipping fee plus 15% item price deduction).

CASE 3: If you already received the package and you want to replace it with another item/refund, kindly email us the following:

  • Front and back photo of the shipment box/ packaging and the purchased item itself.
  • Photo of receipt/invoice.
  • Item that you want to exchange it with. Additional payment might be required.

Only then we can conduct some verifications to provide an exchange or refund with our product(s). For refunds, you will get a refund(shipping fee plus 15% item price deduction). For exchange/replacement, we will provide a shipping label for item(s) to be shipped back to us. All shipping fees subject to this case will be handled by the customer/buyer.

 NOTE:

ALL TIME SUBJECT TO OUR POLICY WILL DEPEND ON NEW YORK, NY, USA EDT.

All Orders before 7AM will be processed and be shipped immediately at 7AM.

 

LOST IN TRANSIT

We provide customers the Tracking Number of their ordered product(s) to track/check the current location and of the item. If the item(s) is still not received by the designated time of the arrival, you can contact our customer support for us to trace the item or provide refund or replacement.

NOTE:

Refund: Full refund will be issued, including shipping fee.

Exchange: We will pay for the shipment of the replacement of the lost item part. Customer must provide an alternative address for another shipment.
WRONG ITEM SHIPPED

Customer must send our customer support an email within 24 hours upon receiving the item(s) containing the

  • Issue with the product
  • Front and back photo of the shipment box/ packaging and the purchased item itself.
  • Photo of receipt/invoice.

Only then we can conduct some verifications to provide an exchange or refund with our product(s). We will provide a shipping label for item(s) to be returned back.

NOTE: 

Refund: Full refund will be issued, including shipping fee.

Exchange: We will pay for the shipment of the correct replacement part.

 

To our valued customers, we promise to let you know the current market quality of any parts you want. If you find that the parts you receive don’t match the quality we promised, we will issue you a full refund.

(Any returning parts should be returned as original condition as received.)

REQUEST TO CHANGE GUIDELINES

If there are any changes you want to make on your orders, please bear in mind to always contact us immediately.

Order – Email us if you purchased a wrong item and request for a correct product so we can make alteration on the order before shipping it. If the item is already processed and in transit, upon arrival of the product(s), the customer can return or refuse the package. Only when we received the wrong item we can take action accordingly.

Address – We can only revise your address immediately if the package is not yet en route. For packages already shipped, you can only changed its address by contacting the local post office to forward it to your new address.

Name – We can also revise the receiver’s name immediately only if the package is not yet en route. For packages already shipped, the buyer can conform with the receiver whose name is addressed in the packaged or coordinate with your local post office.

Shipping Method – You can choose your preferred shipping method during your checkout with the product(s).
Place a request in the form at our contact us page if you want us to take you for other Shipping Method or Courier.

Quantity – For every additional quantity of orders that the buyer placed, a corresponding rate applies. Please contact us immediately for the necessary changes to be put in the order.